We recommend that you place orders online or by e-mail at least 10 business days prior to the expected arrival date at the clinic to ensure a smooth, stress-less ordering and delivery process. Deliveries are made on business days (Monday-Friday). Should there be an exceptional circumstance, we will do all that is possible to accommodate you.
We ship your sperm order to any destination worldwide *. Shipments to countries outside Europe might however take longer than a week due to customs and longer transits. We recommend that you make sure your clinic has the correct import license if needed.
* Please note! We are not allowed to ship sperm to USA due to restrictions on Creutzfeldt-Jakob disease (mad cow’s disease). However, women from USA can order sperm for treatments in another country. It is also not currently possible to ship sperm to Canada.
Each unit of sperm is shipped frozen in a straw. Straws are specifically made for safe cryo storage of human sperm in liquid nitrogen and nitrogen vapour.
The straws are welded on each end to keep the sperm safe from contamination and tampering.
Each straw is held in a visio tube clipped to a metal support rod (called a "cane") to facilitate straw removal from the tank.
The tank is refrigerated with liquid nitrogen trapped in spongy material to prevent spillage, hence the name "dry shipper".
Dry shipper tanks have the substantial advantage over dry ice, that it gives an unopened tank a consistent temperature for 1-3 weeks, depending on the size of the tank. This keeps your straws safe and allows time for a potential transport delay or a long freight time. We carefully choose the optimal tank size for your shipment.
The shipping costs include shipment to your chosen destination as well as the return of the shipping tank to our lab.
You can pay your online order by credit card, including Visa, MasterCard and Dankort, or by International Bank Transfer.
When we have your order in writing, we issue an invoice; if you pay by bank transfer, it usually takes 3-5 business days before we have the payment registered. The units are shipped as soon as possible after the receipt of the payment or at a prior arranged date; if you need a rush delivery, please contact us via email to firstname.lastname@example.org.
Your data are transmitted via an encrypted secure connection. This means that all personal information submitted via our secure connection will not be readable by anyone attempting to intercept the transmission. This ensures your security and privacy.
You will receive a confirmation email. The email includes purchased items, the amount charged to your credit card and an order number.
Reproduction is a very personal matter and we respect your desire for privacy. The information you share with us is held in strictest confidence, unavailable to anyone other than your health care professionals without your express permission. Your information will not be shared or sold to any other company or institution. Likewise, we respect donor privacy and release information about the donors only with the donor's permission.
We use it only to process your order. Your name, address, date of birth, phone number, email address, credit card type, credit card number and billing/shipping address are required. The credit card companies want to make sure that only the owner is using the card, so they may not approve purchases where the information does not match.
No, we do not restock sperm that has left our premises. The European Sperm Bank has full control over sperm from the time of the donation until it leaves our premises. Once it leaves our facility, we are no longer certain of its history, so in good faith, it cannot be offered to professionals and their patients. However, The European Sperm Bank can store sperm for your future use for a storage fee.